Terms of service
1. Introduction
Welcome to WindGroove. These Terms and Conditions ("Terms") govern your access to and use of the WindGroove website, our products, and related services (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms, our Privacy Policy, our Return Policy, our Shipping Policy, and all applicable laws and regulations. If you do not agree to these Terms, please do not use our Services.
WindGroove is a design-driven lighting and fan brand owned and operated by WINDGROOVE INC, with its principal business address at 17745 Valley Blvd, City of Industry, CA,91744,US.
For customer support, please contact Support@windgroove.com or call +1213-465-8383
2. Intellectual Property
All content available through the WindGroove website, including but not limited to product designs, photographs, graphics, logos, text, software, code, videos, and other materials, is owned by WINDGROOVE INC, its affiliates, or its licensors and is protected by applicable United States and international intellectual property laws.
You may not reproduce, modify, distribute, publish, publicly display, transmit, sell, license, or otherwise use our intellectual property for commercial purposes without prior written authorization from WindGroove or the applicable rights holder.
3. Product Descriptions and Availability
We make reasonable efforts to present product descriptions, specifications, photographs, dimensions, finishes, and other information as accurately as possible.
Actual product colors, textures, and finishes may vary slightly due to differences in lighting, photography, display devices, or manufacturing tolerances.
Products are subject to availability. We reserve the right to update product information, limit quantities, discontinue products, or correct errors or inaccuracies at any time.
Where product specifications are provided, the applicable WindGroove product documentation and current product manual should be consulted for detailed technical and installation information.
4. Order Acceptance and Payment
Submission of an order does not constitute final acceptance by WindGroove. We reserve the right to review, refuse, or cancel an order where reasonably necessary, including in cases involving pricing errors, suspected fraud, payment issues, product availability, or inaccurate order information.
If an order is cancelled by WindGroove after payment has been received, the applicable amount will be refunded to the original payment method.
All prices are displayed in U.S. Dollars (USD) unless otherwise stated. Applicable taxes and any additional shipping charges for destinations outside our standard complimentary shipping area will be shown or quoted where applicable.
5. Shipping and Delivery
WindGroove offers complimentary standard shipping to addresses within the contiguous 48 United States.
For Alaska, Hawaii, U.S. territories, APO/FPO addresses, and destinations outside the contiguous 48 United States, please contact WindGroove before placing an order.
Shipping availability for these destinations will be reviewed on a case-by-case basis, and any available shipping service will be quoted separately at the customer's expense.
In-stock orders are normally processed within 1-3 business days after order confirmation.
After shipment, standard delivery within the contiguous 48 United States normally takes approximately 5-8 business days.
Backordered or restocking items generally require approximately 2-4 weeks before shipment, unless a more specific estimated shipping date is displayed on the applicable product page.
Delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, holidays, service interruptions, or other circumstances outside WindGroove's reasonable control.
Any visible or suspected shipping damage must be reported to WindGroove within 5 business days of delivery. Customers should retain the original product packaging and shipping materials and may be asked to provide photographs when submitting a shipping damage claim.
The 5-business-day reporting period applies specifically to shipping damage and does not limit the separate limited warranty applicable to qualifying product defects.
Please review our Shipping Policy for additional shipping information.
6. Returns, Exchanges, and Refunds
Eligible return requests must be initiated within 20 days of delivery.
To qualify for a standard return, the product must show no signs of use, remain in its original packaging, include all original parts, accessories, documentation, and packaging materials, and be free from damage caused after delivery.
All returns must be authorized by WindGroove before shipment.
For non-quality returns, including change of mind, personal preference, or dissatisfaction unrelated to a product defect, the customer is responsible for arranging and paying for return shipping. WindGroove does not provide a prepaid return label for non-quality returns.
For confirmed product defects, incorrect items, or shipping damage, WindGroove will cover the applicable return shipping cost and may provide a prepaid return label or other return instructions.
For approved returns from orders that originally received Free Shipping, WindGroove does not deduct the original outbound shipping cost from the approved refund.
Approved refunds will be issued to the original payment method after the returned product has been received and inspected. Refund processing normally takes approximately 3-5 business days after approval, although additional processing time may be required by the customer's bank or payment provider.
WindGroove does not offer direct exchanges for standard returns. Customers who wish to place another order should complete the applicable return process and place a new order separately.
WindGroove does not charge a restocking fee for standard authorized returns that meet our return eligibility requirements.
Refused deliveries and unauthorized returns are not treated as standard authorized returns and may be subject to applicable return shipping, handling, or restocking charges.
Please review our Return Policy for complete eligibility requirements and return instructions.
7. Limited Warranty and Product Support
AirFi One is covered by a 1-year limited warranty from the original purchase date.
Under normal use, if the product experiences a qualifying defect in materials, workmanship, components, or operation during the applicable warranty period, WindGroove may provide repair or replacement based on the nature and condition of the product.
Warranty coverage does not apply to damage resulting from improper installation, misuse, abuse, accidents, unauthorized modifications, abnormal or extreme environmental conditions, customer-caused damage, or ordinary cosmetic wear and aging resulting from normal use.
Valid proof of purchase may be required for warranty service.
Except for warranties expressly provided by WindGroove and any rights or warranties that cannot lawfully be excluded, the Services and website content are provided on an "as available" basis.
8. Limitation of Liability
To the fullest extent permitted by applicable law, WINDGROOVE INC, its affiliates, officers, directors, employees, representatives, and agents shall not be liable for indirect, incidental, special, punitive, or consequential damages arising out of or related to use of the website, Services, or products, including loss of profits, data, business opportunity, or use.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
9. User Conduct
You agree to use the WindGroove website and Services only for lawful purposes and in accordance with these Terms.
You must not:
- Use the website in a manner that could damage, disable, interfere with, or impair our systems, servers, or networks;
- Upload, transmit, distribute, or introduce viruses, malware, malicious code, or other harmful material;
- Attempt to gain unauthorized access to any portion of the website, customer accounts, servers, systems, or related networks;
- Use the Services in a manner that violates applicable laws or the rights of another person or entity;
- Infringe intellectual property, privacy, publicity, or other legal rights;
- Submit unlawful, defamatory, fraudulent, abusive, obscene, or otherwise prohibited material.
We reserve the right to restrict or terminate access to our Services where reasonably necessary to address violations of these Terms or applicable law.
10. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict-of-law principles.
To the extent a dispute is not subject to the arbitration provisions below, or where court proceedings are necessary to enforce an arbitration agreement or arbitration award, the parties agree to the jurisdiction of the applicable state or federal courts located in North Carolina, unless otherwise required by applicable law.
11. Arbitration and Class Action Waiver
To the extent permitted by applicable law, disputes, claims, or controversies arising out of or relating to these Terms or the Services may be resolved through final and binding arbitration administered by the American Arbitration Association in accordance with its applicable rules.
To the extent permitted by applicable law, disputes subject to arbitration will be resolved on an individual basis rather than as part of a class, collective, consolidated, or representative action.
Nothing in this section prevents either party from seeking relief in a court where applicable law does not permit mandatory arbitration or where judicial involvement is required to enforce or administer the arbitration process.
12. Privacy
We take privacy seriously. Information collected through the WindGroove website and Services is handled in accordance with our Privacy Policy.
Please review the Privacy Policy for information regarding how we collect, use, store, disclose, and protect personal information.
13. Assignment
You may not assign or transfer your rights or obligations under these Terms without prior written consent from WindGroove.
WindGroove may assign or transfer its rights and obligations under these Terms to an affiliate, successor entity, or third party in connection with a merger, acquisition, restructuring, financing transaction, or sale of all or substantially all of its assets, subject to applicable law.
14. No Waiver
Any failure or delay by WindGroove to exercise or enforce any provision, right, or remedy under these Terms does not constitute a waiver of that provision, right, or remedy.
15. User Submissions
If you voluntarily submit comments, ideas, suggestions, photographs, product reviews, feedback, or other content to WindGroove ("User Submissions"), you grant WindGroove a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, distribute, and display those submissions in connection with our business, marketing, website, and Services, to the extent permitted by applicable law.
You represent that you have the necessary rights to submit such content and that your submissions do not violate applicable laws or the rights of any third party.
WindGroove reserves the right to moderate, decline, or remove User Submissions where reasonably necessary.
16. Changes to These Terms
WindGroove may update these Terms from time to time to reflect changes in our Services, policies, business practices, or applicable legal requirements.
Updated Terms will become effective when published on this website unless otherwise stated. Your continued use of the Services after an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.
17. Contact Us
For questions regarding these Terms, returns, warranty service, or other customer support matters, please contact:
WINDGROOVE INC
17745 Valley Blvd
City of Industry, CA,91744,
USA
Email: Support@windgroove.com
Phone: +1213-465-8383