FAQ's

We ship worldwide. However, delivery may not be available to certain remote locations or areas that are not serviced by our shipping carriers. If you are unsure whether we can deliver to your location, please contact us with your full shipping address before placing your order.

Orders are processed within 24 hours and typically ship within 3-5 days. Once dispatched, delivery usually takes about one week.

Once your order ships, we’ll email you the tracking details so you can follow its progress.

Eligible items may be returned within 20 days of delivery for any reason, provided they are unused and returned in their original packaging. Return shipping costs are the customer's responsibility.

Most orders are reviewed and processed within 24 hours of being placed.

Please contact us as soon as possible. We'll do our best to update or cancel your order before it ships, but changes cannot be guaranteed once fulfillment has begun.

We accept PayPal and major credit cards.

Yes. Designers, contractors, hospitality teams, and other industry professionals can apply for our Trade Program.

AirFi One combines a 48-inch ceiling fan, adaptable lighting, and a high-fidelity speaker in one integrated ceiling system. Sound, light, and airflow are designed to work together rather than as separate devices.

Yes. The fan, main light, RGB lighting, and speaker can each be controlled independently or used together through the remote or WindGroove app.

Yes. AirFi One should be installed by a licensed electrician using a ceiling fan-rated outlet box. You can review our 5-minute installation guide → before installation.

No. You can control the fan and lighting with the included remote and play music directly via Bluetooth—no Wi-Fi or app is required. Connecting to Wi-Fi and using the WindGroove app is optional and allows you to adjust device settings and access app-based controls. The app does not support music playback or streaming.

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AirFi One supports 2.4 GHz Wi-Fi only. Most home routers provide both 2.4 GHz and 5 GHz networks, even when only one Wi-Fi name is displayed.

If AirFi One cannot connect, enter your router’s management address—commonly 192.168.1.1 or 192.168.0.1—in a web browser. Under Wi-Fi or Wireless Settings, make sure the 2.4 GHz band is enabled. If both bands are combined using Smart Connect or Band Steering, temporarily turn off this feature, separate the two networks, and connect your phone to the 2.4 GHz network before setting up AirFi One.

Once setup is complete, you can turn the 5 GHz network back on, but the 2.4 GHz band must remain enabled. Router settings vary by model and internet provider, so please contact your provider if you need help locating these options.

Yes. The fan, main light, RGB ambient lighting, and speaker can each be controlled independently or used together. Play music on its own, use only the lighting, or bring every element to life at once.

Music playback is available through Bluetooth only, with no Wi-Fi connection required. Connecting AirFi One to your home Wi-Fi allows you to use the WindGroove app for device setup, settings, and controls. The WindGroove app does not support music playback or streaming.

AirFi One measures 48 inches in diameter. Whether it is right for your room will depend on the layout, ceiling height, and surrounding clearance. For safe installation, allow at least 30 inches between the blade tips and the nearest wall or obstruction, and at least 7 feet between the blades and the floor.

Yes. We recommend having AirFi One installed by a licensed electrician using a ceiling fan-rated outlet box. Once installed, the fan, lighting, and speaker functions should all be tested before the electrician leaves. You can also watch our 5-minute installation guide → to understand the process before installation.

A dedicated member of our support team will follow your case from first contact through resolution, whether you need help with installation, connectivity, or everyday use. Every AirFi One is also backed by a 1-year limited warranty for added peace of mind.