Shipping policy
Shipping Policy
At WindGroove, we aim to provide a clear and reliable shipping experience. Please review the information below regarding shipping coverage, processing times, delivery estimates, and shipping-related issues.
Shipping Area
WindGroove offers complimentary standard shipping to addresses within the contiguous 48 United States.
For Alaska, Hawaii, U.S. territories, APO/FPO addresses, and other destinations outside the contiguous 48 United States, please contact our Customer Care team before placing your order. Shipping availability will be reviewed on a case-by-case basis, and any available shipping service will be quoted separately at the customer's expense.
Order Processing
In-stock orders are normally processed within 1-3 business days after order confirmation.
Processing time refers to the time required to prepare your order for shipment and does not include carrier transit time.
Transit Time
After shipment, standard delivery within the contiguous United States normally takes approximately 5-8 business days.
Delivery times are estimates and may be affected by carrier delays, weather conditions, holidays, service disruptions, or other circumstances outside WindGroove's reasonable control.
Backordered or Restocking Items
Backordered or restocking items generally require approximately 2-4 weeks before shipment, unless a more specific estimated shipping date is displayed on the product page.
If a specific estimated shipping date is provided on the product page, that estimate will take priority over the general 2-4 week timeframe.
Order Tracking
Once your order ships, tracking information will be sent to the email address associated with your order.
Tracking information may take some time to update after the carrier receives the shipment.
Shipping Damage
Please inspect your shipment upon delivery.
Any visible or suspected shipping damage must be reported to WindGroove within 5 business days of delivery.
Please retain the original product packaging, shipping carton, and packing materials. Our Customer Care team may request photographs of the product and packaging when reviewing a shipping damage claim.
The 5-business-day reporting period applies specifically to shipping damage and does not limit the separate 1-year limited warranty for qualifying product defects.
Order Changes and Cancellations
If you need to change or cancel an order, please contact WindGroove as soon as possible.
Once an order has entered fulfillment or has shipped, we cannot guarantee that the order can be cancelled, rerouted, or redirected.
Refused Deliveries
Please do not refuse delivery of an undamaged shipment without first contacting WindGroove.
Refused deliveries and unauthorized returns are not treated as standard authorized returns and may be subject to applicable return shipping, handling, or restocking charges.
Returns
Eligible return requests must be initiated within 20 days of delivery.
Please review our Return Policy for complete return eligibility requirements, return shipping responsibilities, refund terms, and warranty information.
Contact Us
For shipping questions or assistance with an order, please contact:
Email: Support@windgroove.com
Phone: +1213-465-8383