Refund policy
Return Policy
At WindGroove, we are committed to providing a clear and fair return process. If your purchase does not meet your expectations, eligible return requests may be submitted within 20 days of delivery.
Return Eligibility
To be eligible for a standard return:
- The return request must be initiated within 20 days of delivery. The returned product does not need to arrive at our facility within the 20-day period, but the return request must be submitted within that timeframe.
- The product must show no signs of use and must not be damaged after delivery.
- The product must be returned in its original packaging.
- All original parts, accessories, documentation, and packaging materials must be included.
Products that do not meet these requirements may not be eligible for a standard return.
Non-Returnable Items
The following items are not eligible for standard return:
- Custom or made-to-order products
- Final Sale items
- Products returned without prior authorization
- Products returned outside the 20-day return window, except where separate warranty coverage may apply
How to Initiate a Return
All returns must be authorized by WindGroove before shipment.
Please contact our Customer Care team through our Contact Us page and provide your order number and reason for return.
For product defects, incorrect items, or shipping damage, our team may request photographs of the product, packaging, and shipping carton before approving the return.
Once the return is approved, WindGroove will provide return instructions.
Return Shipping
Non-quality returns: For returns due to change of mind, personal preference, or dissatisfaction unrelated to a product defect, the customer is responsible for arranging and paying for return shipping. WindGroove does not provide a prepaid return label for non-quality returns.
Product defects, incorrect items, or shipping damage: For confirmed product defects, incorrect items, or shipping damage, WindGroove will cover the applicable return shipping cost and provide a prepaid return label or other return instructions when required.
For standard orders that originally received Free Shipping, WindGroove does not deduct the original outbound shipping cost from an approved refund.
Refund Process
Once the returned product is received and inspected, approved refunds will be issued to the original payment method within 3-5 business days.
Additional processing time may be required by your bank or payment provider.
Exchanges
We do not offer direct exchanges for standard returns.
If you would like to place another order, please complete the return process and place a new order separately.
For qualifying product defects covered by the WindGroove 1-Year Limited Warranty, WindGroove may provide repair or replacement as part of warranty service.
Restocking Fees
WindGroove does not charge a restocking fee for standard authorized returns that meet the return eligibility requirements.
Refused deliveries and unauthorized returns are not treated as standard authorized returns and may be subject to actual return shipping or handling costs.
Shipping Damage
Shipping damage must be reported to WindGroove within 5 business days of delivery.
Please retain the original product packaging and shipping materials. Photographs of the product and packaging may be required when submitting a shipping damage claim.
The 5-business-day reporting period applies specifically to shipping damage and does not limit the separate 1-year limited warranty for qualifying product defects.
Returns From Outside the Contiguous United States
WindGroove provides complimentary standard shipping within the contiguous 48 United States.
Customers in Alaska, Hawaii, U.S. territories, APO/FPO addresses, or other destinations should contact WindGroove before ordering for shipping availability and a quote.
For approved non-quality returns from destinations outside the contiguous United States, customers are responsible for arranging and paying for return shipping. Confirmed product defects, incorrect items, or shipping damage will be handled by WindGroove on a case-by-case basis.
1-Year Limited Warranty
AirFi One is covered by a 1-year limited warranty.
For qualifying product defects, WindGroove may provide repair or replacement based on the nature and condition of the product.
For return or warranty assistance, please contact:
Email: support@windgroove.com
Phone: +1213-465-8383